We have gathered questions which we have frequently been asked by our customers. If there is anything you want to know more, please feel free to contact us!
How about duty and tax?
The terms of sale is DDU "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.
Can I return or Exchange?
We will accept returns only when we provide with a wrong item or the one doesn't work. Please tell us within 2 days after you receive it.
Items must be in new condition(unused and unopened).
We receive items sent back and, after inspection, we start refund.
Defective or Damaged: As a general rule, full amount of item, Shipping & Handling and Gift Wrap fees will all be refunded.
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an japan-select.com: As a general rule, refund amount will be up to 50% of what was originally paid.
Items must be returned with everything that was included in the original shipment. This includes the invoice slip, product box, original tags, and any free gift received during your purchase. Badly packaged or uninsured item returns will not be accepted. Items must be returned in the same condition they were in when originally sent from JAPAN-SELECT.
Attention: below is the examples which we DON'T accept any returns.
a. making a complaint about accuracy (if you want, we could ask a maker to adjust it).
b. non-uniformity for shaping of rubber, G-Shocks.
c. surface irregularity of luminous paint.
*Notify us of the damage with detailed and reasonable explanation within 2 days after delivery.
*Use the enclosed packing slip and return form, when returning damaged products
Do your watches come with a guarantee?
Yes. Our watches come with a one-year warranty (effective only in Japan).
All the mechanical related trouble and the failure will be fixed at no charge.
This warranty does not cover defects and trouble caused by misuse and the damage to the external parts, and the repair fee will be charged.
If anything happens to the item, please notify this store by email(firstname.lastname@example.org). We will then contact the place where we send broken items, and will require you to send it there. After repair, we will send it back to you from our store.
Customers from out of the Japan will be required to send their items for repair to the address of our store in Japan.
For wristwatch (on some models), International warranty may be available as option. Please ask for more information!
Shipping fee for repair
If you would like to send back the watch for repair, you have to pay shipping fee by yourself, even when it is within the warranty period.
You can't cancel your order after payment.
Because we obtain your watch soon after your order.
Payment Disputes & Chargebacks
JAPAN-SELECT is committed to customer service and will promptly address any customer claims as detailed in our Terms and Conditions. Because we're committed to helping you, under no circumstances should you ever contact your credit card company or PayPal to dispute charges from JAPAN-SELECT.
We will solve all genuine customer service problems through refunds, reshipments, discounts or whatever else it takes to reach a fair solution to the problem, and that's our promise! But we will need to hear from you if a problem has occurred.
JAPAN-SELECT vigorously contests any PayPal or credit card disputes or chargebacks filed by customers. Customers who have filed such disputes or chargebacks may be blacklisted from using our service, meaning we will accept no further orders from them.
A 30 to 35% minimum restocking fee plus the original shipping cost will be deducted from your refund.
The Toyama District Court shall be the exclusive venue for relating to your access to japann-select.com or to products or services you purchase through japan-select.com.
What payment methods do you accept?
We accept all major credit cards (VISA, Master, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.