We will accept returns (Exchanges) only when we provide with a wrong item or the one doesn't work. Please tell us within 3 days after you receive it. Thereafter you have up to 14 days to return the watch back to our office.
Please note that we are unable to accept returns for reasons other than described above.
Once the item has been shipped, we cannot accept cancellations due to the customer's convenience.
Please note we will not accept returns if we don’t receive a request for return in advance.
Items must be in new condition(unused and unopened).
Shipping fees and customs taxes are buyer's responsibility, they will not be covered or refunded.
Defective or Damaged: As a general rule, full amount of item, Shipping & Handling and Gift Wrap fees will all be refunded.
If a returned product, claimed as defective by the customer, is found to have no defects upon inspection by the manufacturer, we will refund the amount after deducting the round-trip shipping cost and a return processing fee (50%) from the product price.
Item(s) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, protective films, packaging and other accessories (tools, extra straps, etc.) received with the order.
Watches and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in bubble wrap.
Please ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale”. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the JAPAN and being returned to sender.
JAPAN-SELECT.COM reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, JAPAN-SELECT.COM will deduct a 50% administrative/re-stocking fee from the refund.
JAPAN-SELECT.COM will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
Attention: below is the examples which we DON'T accept any returns(Exchanges).
- If you purchased the item with the intention to resell it, or if it becomes clear that the item was later resold.
- Complaint about accuracy.
- Better price available.
- Products more than 4 days after arrival.
- Time radio synchronisation function doesn't work in your area.
- Non-uniformity for shaping of rubber, G-Shocks.
- Complaint about the watch sizes.
- it was different from what I had expected.
- Surface irregularity of luminous paint.
- Colors of the watch is slightly different from the images.
- Colors of the box is slightly different from the images.
- Changing your mind.
- Water resistance issues.
- Misaligned hands, indexes or bezel.
- Battery charge.
- Accidental order.
- Damage and/or dent on outside box.
- Products altered by size change or replacement of batteries.
- The problem is caused by improper repair or adjustment made by anyone other than a Manufacturer Service Center.
- The problem is caused by improper, rough or careless treatment.
- The problem is caused by a fire or other natural calamity.
- Tags and Protection seals are removed.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@japan-select.com.
The following terms apply to all returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How to Return Products
If you decide to return a product and meet all the terms listed above, please send us an email at info@japan-select.com.
Refused Delivery: A 45 to 50% minimum restocking fee plus the original shipping cost will be deducted from your refund.